Privacy Policy
Interiors By Design Ltd
Last updated: April 2026
At Interiors By Design Ltd, we take your privacy seriously. This policy explains what personal information we collect, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.
1. Who We Are
Interiors By Design Ltd is the data controller for any personal information you provide to us. We are a bespoke kitchen and bedroom design company based in Wigston, Leicester.
- Company name: Interiors By Design Ltd
- Company registration number: 06911268
- Address: 96 Leicester Road, Wigston, Leicestershire
- Email: sales@interiorsbydesignuk.com
- Phone: 0116 288 2222
- Website: www.interiorsbydesignuk.com
2. What Information We Collect
We may collect the following types of personal information:
- Name and contact details (email address, phone number, home address) when you contact us via our website, email, phone, or in person at our showroom
- Details of your project requirements and preferences shared during design consultations
- Survey and measurement information collected during home visits
- Payment information processed securely through our payment providers
- Correspondence and communication records including emails and WhatsApp messages
- Photographs of your home or kitchen space where provided by you or taken with your consent
3. How We Use Your Information
We use your personal information to:
- Respond to enquiries and provide quotations
- Design and plan your kitchen, bedroom, or other interior project
- Arrange and carry out home surveys and measurements
- Communicate with you about your project at every stage
- Process orders and coordinate manufacturing and delivery
- Liaise with trusted fitting partners on your behalf
- Send follow-up communications related to your project
- Improve our services and respond to feedback
We will only contact you for marketing purposes (such as new products, promotions, or design inspiration) if you have given us your consent to do so.
4. Our Legal Basis for Processing Your Data
We rely on the following lawful bases under UK GDPR:
- Contract: to fulfil your order and deliver the services you have requested
- Legitimate interests: to run our business effectively, follow up on enquiries, and improve our services
- Consent: for any marketing communications or optional data sharing
- Legal obligation: where we are required to retain records for tax, accounting, or regulatory purposes
5. Who We Share Your Information With
We do not sell your personal data. We may share your information with trusted third parties only where necessary to deliver your project:
- Approved kitchen and bedroom fitters and installation partners
- Worktop, appliance, and materials suppliers relevant to your order
- Payment processing providers
- Our website and IT service providers
- HMRC or other regulatory bodies where legally required
All third parties we work with are required to handle your data securely and in line with data protection law.
6. How Long We Keep Your Data
We will keep your personal information for as long as necessary to fulfil the purposes described in this policy. In most cases, this means we will retain your records for up to 7 years after your project is completed to meet our legal and accounting obligations. If you submitted an enquiry that did not result in a project, we will retain your details for no longer than 2 years.
Where we have taken photographs of your project for portfolio or marketing purposes, we will retain these unless you ask us to remove them.
7. Cookies and Our Website
Our website may use cookies and similar tracking technologies to improve your browsing experience and help us understand how visitors use the site. This may include tools such as Google Analytics. You can manage cookie preferences through your browser settings. By continuing to use our website, you consent to our use of cookies.
8. Social Media
We operate business pages on Facebook, Instagram, LinkedIn, and Pinterest. If you interact with us on these platforms, those platforms will process your data according to their own privacy policies. We may use your publicly shared posts or comments on our pages for engagement purposes.
9. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request that we correct any inaccurate or incomplete information
- Ask us to delete your personal data (in certain circumstances)
- Restrict or object to how we process your data
- Request a copy of your data in a portable format
- Withdraw your consent at any time where we are relying on it to process your data
To exercise any of these rights, please contact us using the details in Section 1. We will respond within one calendar month.
10. How to Make a Complaint
If you have any concerns about how we handle your personal data, please get in touch with us first and we will do our best to resolve things. If you remain unhappy, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
- Website: www.ico.org.uk
- Helpline: 0303 123 1113
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in data protection law. The most current version will always be available on our website at www.interiorsbydesignuk.com. We encourage you to check back occasionally.
Interiors By Design Ltd | Company Reg: 06911268 | 96 Leicester Road, Wigston | sales@interiorsbydesignuk.com | 0116 288 2222